Refunds are subject to a 15% restocking fee and will be credited in the original form of payment. Please note that shipping charges are non-refundable.
Items must be in "new" condition (no indication of use, etc.) when returned. Refunds less restocking fees and shipping costs will be made after the product is received and inspected. In the case of orders that qualified for 'Free Shipping' the actual cost of shipping will be deducted from the original receipt total and that amount will be refunded.
You should expect to receive your refund within four weeks of our receipt of your product, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply log in to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. Alternatively, you can fill out the form below.
The only return exception is for custom-cut panels which are final sale.